Privacy & Personal Data Protection Policy
Last updated: August 12, 2026
1. Introduction
Welcome to Zeina Hub (Zeinahub). We place great importance on the privacy of our platform's users and the protection of their personal data. We are committed to handling personal data responsibly and transparently, in accordance with the applicable Egyptian laws and regulations, in particular the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations. This Privacy Policy explains how Zeina Hub collects, uses, stores, protects, and shares personal data, as well as users' rights regarding their personal data. By using Zeina Hub's website, application, or services, the user acknowledges having read and understood this policy, without prejudice to any rights granted to them by law.
2. Scope of This Policy
This policy applies to data collected or processed through: • The Zeina Hub website. • Zeina Hub applications, if any. • User and customer accounts. • Product purchases. • Delivery and shipping requests. • Customer service and communication with the platform. • Sellers and product providers registered on the platform. • Marketing and advertising campaigns run by Zeina Hub. • Any other electronic services provided by Zeina Hub.
3. Data We May Collect
Depending on the nature of the service the customer uses, Zeina Hub may collect some or all of the following data: A. Identification data: name, username, account details, phone number, and email address. B. Delivery data: delivery address, area and city, data needed to determine the delivery location, and delivery instructions the customer chooses to provide. C. Order and transaction data: purchased products, order value, order date and time, order status, billing data, and the history of purchases, returns, and exchanges. D. Communication data: messages sent to customer service, inquiries and complaints, ratings and reviews, and data the user chooses to provide while communicating with the platform. E. Technical data: IP address, device type, browser type, operating system, website or application usage data, login and logout records, and technical data related to the security and operation of the platform. We do not collect more data than necessary to achieve the specified and legitimate purposes of processing, to the extent possible.
4. How We Use Personal Data
Zeina Hub may use personal data for the following purposes: 1. Creating and managing the user's account. 2. Processing purchase orders. 3. Preparing, shipping, and delivering orders. 4. Communicating with the customer about their orders. 5. Handling returns, exchanges, and complaints. 6. Providing customer service and technical support. 7. Improving the performance of the website, application, and services. 8. Preventing fraud and misuse of the platform. 9. Protecting the security of accounts and systems. 10. Complying with legal and regulatory obligations. 11. Conducting analytics and statistics needed to develop the services. 12. Sending offers and marketing messages, where legally permitted and based on the appropriate legal basis. 13. Protecting the rights of Zeina Hub, its users, and the service providers dealing with it.
5. Legal Basis for Processing Data
Zeina Hub processes personal data on a legal basis appropriate to the nature of each processing operation, including, as applicable: • The data subject's consent. • Performance of a contract or taking steps at the data subject's request. • Compliance with a legal obligation. • Protecting legitimate rights and interests within the limits permitted by law. • Any other legal basis permitted by the Egyptian Personal Data Protection Law and its executive regulations. Zeina Hub does not use personal data for purposes that conflict with the purpose for which it was collected, except as permitted by law.
6. User Consent
Where consent is the legal basis for processing, Zeina Hub seeks to obtain it in a clear, specific, and verifiable manner in accordance with legal requirements. In cases where processing is based on consent, the user has the right to withdraw their consent through the legally available procedures, without affecting the lawfulness of processing carried out before the withdrawal.
7. Marketing and Advertising
Zeina Hub may use the user's contact details to send offers, discounts, new products, news, updates, and marketing campaigns, in accordance with the law and the appropriate legal basis. The user may request to stop marketing messages or unsubscribe from them through the means provided by Zeina Hub. Unsubscribing from marketing messages does not stop essential messages related to orders, the account, or services requested by the user.
8. Cookies
Zeina Hub may use cookies and similar technologies to operate the website properly, save user preferences, maintain the login session, improve the user experience, measure website performance, understand how the services are used, and improve marketing campaigns where legally permitted. The user can adjust cookie settings through the browser settings or the tools provided by the platform, noting that disabling some cookies may affect certain website functions.
9. Sharing Data with Third Parties
Zeina Hub may need to share some personal data, to the extent necessary, with other parties to deliver the services, including: • Shipping and delivery companies. • Electronic payment service providers. • Hosting and technical service providers. • Messaging and email service providers. • Technical support providers. • Sellers involved in fulfilling orders, to the extent necessary. • Governmental, judicial, or regulatory authorities where disclosure is required by law. Parties receiving the data may not use it for purposes beyond the authorized or agreed purpose, in accordance with the nature of the relationship and the applicable legal and contractual obligations.
10. Payment Data
Zeina Hub may rely on independent electronic payment service providers to process payments. The user may be redirected to a payment gateway operated by the payment service provider, or payment data may be processed through secured systems belonging to the provider. Zeina Hub does not aim to retain full bank card data unless necessary, legally permitted, and in line with the relevant security requirements. Payment operations are also subject to the terms and privacy policies of the relevant payment service provider.
11. Data Protection and Information Security
Zeina Hub takes appropriate technical and organizational measures to protect personal data from unauthorized access, unlawful use, unauthorized modification or destruction, loss or leakage, and unauthorized disclosure. Depending on the nature of the system and service, protection measures may include: • Access permission controls. • Appropriate technical protection tools. • Securing user accounts. • System monitoring. • Backups where needed. • Updating systems and software. • Training employees or personnel with access to the data. However, no electronic system can be guaranteed to be 100% secure, and Zeina Hub therefore continuously develops its security procedures.
12. Data Retention
Zeina Hub retains personal data only for the period necessary to achieve the purpose for which it was collected, or for the period required by legal or contractual obligations or the protection of rights. When the data is no longer needed, it is deleted, destroyed, or anonymized, depending on the nature of the data and the applicable legal and technical requirements.
13. Data Subjects' Rights
In accordance with the applicable laws and regulations, the data subject enjoys the rights established by law, which may include, depending on the case: • Knowing what personal data is being processed. • Obtaining information about how their data is processed. • Requesting correction or updating of inaccurate data. • Requesting erasure or destruction of data in cases permitted by law. • Objecting to or stopping certain processing operations in the cases established by law. • Withdrawing consent where consent is the legal basis for processing. • Obtaining a copy of, or access to, the data in the cases and through the procedures permitted by law. • Filing a complaint or request related to the protection of their data through the legal procedures. These rights are not absolute in all cases and may be subject to certain restrictions or exceptions provided for by law.
14. Data Subject Requests
The data subject may contact Zeina Hub to request the exercise of any of their rights related to personal data. The request should include, to the extent necessary: • The data subject's name. • An appropriate means of contact. • A clear description of the request. • Any information that helps Zeina Hub identify the data concerned. Zeina Hub may take appropriate steps to verify the identity of the requester before fulfilling the request, in order to protect the user's data and prevent unauthorized access to it. Zeina Hub handles requests in accordance with the procedures, timeframes, and requirements set out in the law and its executive regulations.
15. Children's Data
Zeina Hub does not target the collection of personal data of children under the legal age, except in cases permitted by law and subject to the required procedures and controls. If it is discovered that a child's data has been collected unintentionally or in violation of legal requirements, Zeina Hub takes appropriate measures to address the matter in accordance with the law.
16. Data Transfers Outside Egypt
Zeina Hub may use technical, hosting, or other services that involve transferring personal data or making it available outside the Arab Republic of Egypt. Personal data is not transferred or made available outside Egypt except in accordance with the controls, licenses, permits, and requirements imposed by the law, its executive regulations, and the competent authorities, where such requirements apply.
17. Data Breaches or Incidents
In the event of a security incident or personal data breach that requires reporting or notification under the law and its executive regulations, Zeina Hub takes appropriate measures to contain the incident and reduce its impact, and complies with the reporting and notification requirements to the competent authorities and the data subjects, as applicable. Zeina Hub also documents incidents and takes appropriate corrective measures to prevent their recurrence to the extent possible.
18. Data Protection Officer
In cases where the law or its executive regulations so require, Zeina Hub is committed to taking the necessary measures to appoint a personal data protection officer or to provide the required responsibilities and functions in accordance with legal requirements. The data protection officer is responsible for monitoring compliance with personal data protection requirements and coordinating data subject requests, incidents, and compliance, as determined by the laws and regulations.
19. User Responsibility
The user undertakes to: • Provide correct and accurate data. • Update their data when needed. • Keep their account login credentials confidential. • Not use another person's account. • Not attempt unauthorized access to the platform's systems. • Not provide personal data of other persons unless they have the legal right to do so. Zeina Hub is not liable for damages resulting from the user providing incorrect data or disclosing their account credentials due to their negligence or misuse.
20. Third-Party Links and Websites
The Zeina Hub platform may contain links or services belonging to other parties. When the user moves to a third-party website, application, or service, their data becomes subject to that party's privacy policy. Zeina Hub advises the user to review the privacy policies of any external party before providing their data to it.
21. Changes to This Privacy Policy
Zeina Hub may update this policy from time to time to keep pace with legal and regulatory changes, service development, technical changes, and the addition of new services or features. The updated version will be published on the platform along with an updated "last modified" date. In cases where the law requires obtaining new consent or taking additional action, Zeina Hub will take the required action.
22. Privacy Complaints and Inquiries
If you have a question, complaint, or request related to personal data, you can contact Zeina Hub through the official contact details published on the platform and shown below. Zeina Hub handles data protection requests and complaints in accordance with the applicable legal and regulatory procedures.
23. Company Information
Trade name: Zeina Hub Website: www.zeinahub.com
24. Governing Law
This policy, to the extent related to the processing of personal data within its scope of application, is governed by the applicable Egyptian laws and regulations, in particular the Personal Data Protection Law No. 151 of 2020 and its executive regulations, taking into account any other laws or regulations applicable to the services provided by Zeina Hub.
Effective Date
Policy effective date: August 12, 2026. Last updated: August 12, 2026.
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us: